Frost & Sullivan Hosts Webinar: Customer Experience Management and Service Assurance: A Happy Marriage?

PR Newswire

MOUNTAIN VIEW, Calif., Feb. 3

MOUNTAIN VIEW, Calif., Feb. 3 /PRNewswire/ —

    WHEN:         Tuesday, Feb. 9, 2010 at 11 a.m. ET
    LOCATION:     Online, with free registration
    SPEAKER:      Olga Yashkova, Industry Analyst, Frost & Sullivan

The service assurance market offers tremendous opportunities for vendors. However, it is an extremely competitive market with high barriers to entry. Service assurance is a broad concept. There are over 50 participants in this market. In addition to being fragmented, different types of vendors cover various aspects of service assurance.

Recently, there has been a shift toward all-IP networks, delivering VoIP, IP video, data, and wireless applications, that have demonstrated better performance and throughput than legacy networks. From a service assurance vendor perspective, the emergence of these highly technically complex technologies creates a multitude of opportunities in such a difficult financial period. Converged networks are known for their complexity and because of the increasing number of IP-based applications on them and the augmented emphasis on quality of end-user experience (QoE), the need for effective service assurance solutions is expected to increase.

This briefing will benefit Service Assurance Vendors, Test Equipment Vendors, Component Manufacturers, Network Equipment Manufacturers (NEMs), Original Equipment Manufacturers (OEMs), Wireless and Wireline Service Providers.

Supporting Quote

"The level of QoE ultimately determines whether customers will keep the service or leave for another operator. As a result, providing high QoE and their ability to seamlessly deliver services to their end users have become key competitive factors for service providers. The need for end-to-end monitoring drives the demand for service assurance solutions. A holistic view of the network and complete end-to-end network and applications monitoring is necessary to deliver positive customer experience, and prevent customer churn."

Supporting Resources

For more information about Frost & Sullivan's Measurement & Instrumentation practice, please visit: http://www.frost.com/prod/servlet/svcg.pag/MI00

Registration

• To attend the briefing, email sarah.saatzer@frost.com your full name, title, company name, company telephone number, company email address, city, state and country.
• Receive a recorded version of the briefing anytime by submitting the aforementioned contact details.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 40 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.

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    Contact:
    Sarah Saatzer
    Frost & Sullivan
    +1.210.477.8427
    sarah.saatzer@frost.com

SOURCE Frost & Sullivan

Contact

Sarah Saatzer of Frost & Sullivan, +1-210-477-8427, sarah.saatzer@frost.com