OAISYS Tracer Delivers Affordable, Enterprise-Class Quality Assurance and Workforce Optimization
Compatible with Mitel, Toshiba, ShoreTel and Other Leading VoIP Solutions Providers
TEMPE, Ariz.–(BUSINESS WIRE)– OAISYS®, a leading provider of call recording and contact center management solutions, today announced the immediate availability of Tracer version 6.0, the industry’s leading digital recording solution for contact centers. Tracer 6.0 delivers new feature enhancements to better support large-scale, enterprisewide deployment of the award-winning Tracer professional interaction management solution. Tracer’s live call and auto call monitoring functionality, as well as improved agent coaching and evaluation features, reduce training costs and increase revenue, driving overall profitability for contact centers.
“OAISYS provides enterprise users with the tools they need to effectively address their customer service objectives, regulatory compliance requirements and unique business challenges throughout the entire enterprise,” said Brian Spencer, president of OAISYS. “The feature enhancements in this latest release of Tracer were driven by the direct feedback of our contact center customers. Our willingness to listen and actively respond to the voice of our customers with innovative, reliable and affordable solutions helps them to achieve low-cost, efficient and profitable contact center operations.”
Tracer utilizes patent-pending OAISYS Portable Voice Document (PVD™) technology to capture telephone-based interactions as digital call recordings, or voice documents, that are available to store, organize, play back, annotate and share with others as needed. This core PVD functionality is paired with Tracer’s advanced contact center management features, including employee performance evaluations, the ability to live monitor calls and generate quality and resource utilization reporting. Now, customers can experience even greater ease of use along with new, unique and powerful capabilities that improve upon the robust Tracer feature set.
New Tracer feature enhancements include:
The OAISYS Tracer solution is widely used by organizations throughout a broad range of industries to obtain greater insight and understanding into the interactions that shape their everyday operations. These industries include financial services, healthcare, automotive dealerships and, within the public sector, transportation, energy and government agencies. Businesses use this information to ensure regulatory compliance, support customer retention and promote revenue protection.
To locate an Authorized OAISYS Reseller in your area, visit the OAISYS website at: www.oaisys.com.
About OAISYS:
Headquartered in Tempe, Ariz., OAISYS (www.oaisys.com) is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. Our voice documentation and interaction management solutions help companies within a variety of industries—including healthcare, automotive dealerships, financial services, and the public sector—attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS applications help to improve risk management, quality assurance, customer retention, dispute resolution and other critical business concerns. OAISYS offers superior integration with leading business communications systems, ensuring the right fit for a broad array of organizational needs.