Reaching the Hard-to-Reach: How Text Messaging Can Get Customers to Pick up the Phone – a Varolii Webinar
SEATTLE–(BUSINESS WIRE)– While more companies are turning to proactive outbound communications to improve service and reduce costs, some of their customers are getting harder to reach. Consumers are increasingly reluctant to answer calls from numbers they don’t recognize. For companies, this means paying for a call that didn’t communicate. For consumers, it may mean they don’t get urgent information, such as a credit card fraud notification.
In this complimentary Webinar, Mary Bartels, director of Contact Center Solutions at Varolii, will detail how efficiency and convenience can go hand-in-hand when companies connect with hard-to-reach customers via personalized SMS (text) alerts. Varolii Call Me Now is a new capability that sends a text message and allows the recipient to respond at their convenience, either connecting them with an agent or completing the conversation with a high-quality, automated voice call. Call Me Now improves ROI in automated communications, optimizes agent productivity and ensures consumers receive the information they need to take immediate action.
WHEN: Tuesday, November 17, 2009, 2:00 – 3:00 p.m. EST / 11:00 a.m. – noon PST
WHAT: A complimentary Webinar discussing how companies can use Varolii Call Me Now to improve their operations in the following areas:
WHO: Mary Bartels, director of Contact Center Solutions at Varolii Corporation, provides companies with operational, call center and CRM consulting services. Prior to Varolii, she was a Principal at The Call Center Intelligence Agency, providing consulting and interim management services for world-wide contact center operations for clients within the Entertainment, Communications, Financial Services, Consumer Product and Service Provider industries. Prior to that, she spent 10 years within call center operations for iQor, AFNI, Kuehne + Nagel and FTD. Bartels earned a bachelor’s degree in management and leadership from Judson University.
REGISTER: http://www.varolii.com/Resources/webinars/upcoming/Webinar_CC_Reach_Hard_to_Reach.aspx?v=1
